CX Assurance Blog

Posts about Crawler

    Do You Know What's Hidden in Your IVR? Finding out Will Improve Your CX

     

    As part of a recent IVR migration project, a Cyara customer needed a better understanding about their existing call flows as well as updated documentation. Cyara's solution for the customer was to use Crawler®, our automated IVR discovery and mapping tool.

    PS Lessons Learned Multitasking with Crawler

    A major retail utility company was recently challenged to enroll as many customers as possible in an incentive program to switch from conventional light bulbs to LED bulbs. This incentive had cost savings for both the company and the customers. The challenge,...