CX Assurance Blog

Posts about customer experience

    Managing Health Insurance CX During "Crunch Times" and Year Round

    When we talk about busy times of the year in the contact center, you might immediately think of Black Friday and the holiday selling season. But outside of the retail world, just about every other industry has its own version of “crunch time” – periods of high...

    Cyara Announces Launch of New Automated CX Assurance Solution, LiveVQ!

    “Hey Honey… Do you think you could wait until the end of my workday to finish that episode of The Real Housewives of Toledo? I’ve got sales to close, and for the life of me I can’t hear my customers ‘cause you’re using up the bandwidth!”

    3 Great Examples of Transformative Solution Implementations to Celebrate Global CX Day

    Global CX Day is October 5th! Cyara is proud to celebrate this unique holiday within our industry by recognizing individuals, companies, and organizations that work diligently to ensure quality customer experience to their audiences.

    4 IVR Testing Strategies to Differentiate Your Customer Experience

    Everyone loves a good IVR. Customers can save time by self-serving, companies can route the right calls to the right extension while minimizing call volume, and even getting honest service feedback is easier when it’s all automated.

    Why Contact Centers Should Test Bi-Directionally for Voice Quality

    According to this recent Qualtrics study that examined more than 2,000 consumers, 100 contact center agents, and thousands of customer journeys, it only takes one interaction with a contact center to change how 78% of consumers feel about a company…...

    Personalized Experiences are Trending into Every Aspect of CX

    It has been well over a year since COVID-19 arrived and began making an impact on the business world.  Employees experienced the difficulties of working from home while sharing the home with online learners and endless efforts to keep the entire family...

    Remote Working through COVID-19: True Stories of Agile Contact Centers

    2020 wasn’t exactly what you would call an easy year for anyone, and in some ways it was especially tough on businesses. The pandemic caused many companies to change their course of action, and fast. This kind of necessary-yet-difficult pivot resulted in...

    Does Your Business Have "CX Appeal?"

    Valentine’s Day is upon us, so I bet I can guess what’s on everyone’s mind: Your CX life. You might be asking yourself, how important is CX? How can I get better at CX? Is my CX performance meeting expectations?

    Customer experience (CX) (...what did you think...

    With CX, Standing Still Means Falling Behind

    Customer experience is a moving target. What a customer expects from your business is not only based on their past experiences with you, but also on experiences they’ve had with other businesses in general. As a society, the bar is raised on CX as soon as...