CX Assurance Blog

Posts about customer journey

    What Is “Last Mile Assurance” All About, Anyway?

    Per the question in the title of this blog post, let’s examine the phrase, break down the meaning, and then explore how “Last Mile Assurance” is relevant to and important in the context of contact centers and customer experience. 

    To begin, let’s think literally,...

    What Makes the Cyara Platform Transformative?

    Every organization understands the vital importance of enabling their customers to connect seamlessly. This communication must also be at their convenience, and through their preferred means. As such, it is vital to guarantee that all of your communication...

    The Importance of Customer Effort Scores

    Will the company resolve any issues I have quickly and easily? This question is one of customers' primary concerns when first purchasing from a new business. In this blog, we’ll dive into the importance of this and why you should measure and understand your...

    What Customer Experience Monitoring & Theater Have In Common

    On Broadway, shows will run for weeks, months and even years. The length of the run is dependent upon how long they keep selling tickets, so the producers must be constantly monitoring ticket sales and making sure that the customer experience (in this case the ...

    Navigating the Customer Journey: Why Every Step is Important

    Our expectations for services and the customer journey we experience have changed a lot over the past number of years. We now expect these services much more quickly. 

    Key Questions When Migrating Your Contact Center to the Cloud

    Migrating to the cloud is a key concern for many modern contact centers. And to do so successfully, your organization must undertake stringent planning and thoroughly understand all expectations, obstacles and how you will measure success.

    How To Strengthen Your Contact Center as a Relationship Hub

    Relationships have always been critical for contact centers. Even in the shortest and simplest calls, that momentary connection between agent and customer can determine the long-range trajectory of the relationship.

    Last Christmas, We Gave You Our Heart & You Brought Down Our Systems

    As IT departments globally prepare to deliver peak assurance programs to senior management and businesses, it’s a good time to consider what we have to expect ahead. Forbes published an article to advise that around $75 billion is lost every year on poor customer...

    Cyara Announces Launch of New Automated CX Assurance Solution, LiveVQ!

    “Hey Honey… Do you think you could wait until the end of my workday to finish that episode of The Real Housewives of Toledo? I’ve got sales to close, and for the life of me I can’t hear my customers ‘cause you’re using up the bandwidth!”