CX Assurance Blog

Posts about devops

    Cyara and Genesys Reach Another Milestone

    An Invaluable Partnership for CX Assurance in the Cloud Migration Journey

    At Cyara, partnerships have always been central to our business model. Customer experience (CX) assurance is multifaceted, and you need a whole lot of gears turning together in sync to...

    Finding the Path to Digital Transformation With MADM

    Whether you started your digital transformation to support working at home during COVID-19, to improve customer experience, or to more quickly adapt to the market, there is no doubt this path can be difficult and confusing at times. It often feels like you are...

    Finding Your Power to Win: Lessons From Sugar Ray Leonard

    The principles that drive success are universal. Whether you strive for greatness as an athlete or in your business, it takes discipline, determination, and a certain amount of fearlessness to achieve your goals.Boxing legend Sugar Ray Leonard knows something...

    Remote Working through COVID-19: True Stories of Agile Contact Centers

    2020 wasn’t exactly what you would call an easy year for anyone, and in some ways it was especially tough on businesses. The pandemic caused many companies to change their course of action, and fast. This kind of necessary-yet-difficult pivot resulted in...

    What is an API? A Simple Guide for Non-Techies

    Once upon a time, before a pandemic took over the world, there was a daily opportunity for cross-departmental engagement: lunch time.

    Back then, team members from various departments could gather and walk to a nearby restaurant. Maybe they would chat about the...

    With CX, Standing Still Means Falling Behind

    Customer experience is a moving target. What a customer expects from your business is not only based on their past experiences with you, but also on experiences they’ve had with other businesses in general. As a society, the bar is raised on CX as soon as another...

    Reap the Benefits of Working Smarter, Not Harder

    The idea of working “smarter” rather than harder is not a new one—in fact, it has become so entrenched in our consumer-focused culture that virtually every new gadget on the market comes complete with its own promise of saving the buyer time and effort.

    ...

    Happy Global CX Day!

    Happy Global CX Day from Cyara!

    On this, the first Tuesday of October, the CX community celebrates individuals, companies, and organizations that work hard to bring quality customer experience to their audiences.

    This year brought so many added challenges, so to...

    Registration Is Open for Xchange 2020: 3 Reasons to Attend This Virtual Event!

    You guys! Registration is open for Xchange 2020 Virtual Summit – our two-day, interactive event packed with experts who will be sharing relevant, real, and valuable insight on CX best practices, use cases, industry knowledge, challenges, and success stories. We...