CX Assurance Blog

    Registration Is Open for Xchange 2020: 3 Reasons to Attend This Virtual Event!

    You guys! Registration is open for Xchange 2020 Virtual Summit – our two-day, interactive event packed with experts who will be sharing relevant, real, and valuable insight on CX best practices, use cases, industry knowledge, challenges, and success stories. We...

    The Hokey Pokey of Continuous Testing: You Put Your Shift-Left In, You Put Your Shift-Right In...

    Testing what you’ve developed before the big, red “go live” button is pressed isn’t a new concept. It’s been a crucial part of software development for a long time, and a practice that development teams employ everywhere. When and how often that pre-deployment...

    Why You Should Attend Enterprise CONNECT 2020, March 30th - April 2nd

    A quick Google search for where the best US March vacation spots are will return a result of Florida, which is probably why the organizers of the upcoming enterprise communications and collaboration event – Enterprise CONNECT 2020 – chose the warm, sunny, and...

    Cyara's Xchange Roadshow Melbourne, March 18 - All the Juicy Details!

    Next month in Melbourne, Cyara is hosting Xchange 2020 Roadshow, a premier one-day event generously sponsored by our partners and friends, including Amazon AWS, Genesys, and Cloudwave. The schedule is packed full of valuable presentations, networking, panel...

    All Aboard! Cyara's Agile Release Train (ART) Has Left the Station

    Well, for me 2020 has started with a bang! Since the new year, I’ve joined the Cyara team as Vice President of Engineering in Melbourne, and it’s been incredibly inspiring to get on board at this time in the company. I am humbled by the engineering talent and...

    Developers and DevOps in the Contact Center

    As an increasing number of contact centers migrate to the cloud, another corresponding change is occurring. More and more enterprises have deployed dedicated developers to support their customer experience initiatives.

     

    Going Agile at Cyara

    Over the course of three days, in a tightly quartered conference room in Melbourne, Australia, eighteen of us across Cyara were trained in SAFe (Scaled Agile Framework). If you are not familiar with the term SAFe, Wikipedia defines it as “a set of organization...

    CX Thought Leaders July 2019

    The contact center has become the inflection point for digital transformation in the enterprise. Companies must now compete by delivering innovative, flawless customer experiences. To accomplish this, the vast majority of enterprises are moving their contact...

    Make Sure your CX is Switched on During the Big Switch-Off

    In 2015, British Telecom (BT) announced it would be switching off the UK’s legacy PSTN and ISDN networks by 2025, forcing all customers to shift to IP-based VoIP (Voice Over IP) and SIP (Session Initiation Protocol) telephony services. Rather than a chore, to...