CX Assurance Blog

Posts about devops (3)

    The 5 Keys to Assuring Your Contact Center Cloud Migration

    More and more of Cyara’s customers around the world are moving their contact centers to the cloud. This is happening for many reasons, including improved flexibility and reliability, increased speed, and reduced costs. In fact, research shows that 81% of users of...

    How to Maintain Visibility When You Move to the Cloud

    When it comes to businesses, cloud-based services have aided the expansion of digital disruption as more and more processes move online. The three standard models associated with cloud computing are: Infrastructure as a Service, Software as a Service, and Platform...

    Migration to Agile - Leveraging the Cyara CX Assurance Platform

    I recently caught up with Scott Anderson, SVP, Senior Team Lead, at Bank of America, and asked him how his team makes test automation so successful. Scott is an expert in IVR quality assurance and testing and has been at the forefront of customer experience...

    Is Your Organization’s Focus on Projects Hurting Efficiency?

    In my role at Cyara, I regularly have discussions with our customers about forecasting, funding, and resource allocation in their organizations. In my most recent interactions with two customers, I came to realize that organizations may be overlooking a great...

    CX is the Lifeblood of all Enterprises

    I recently met with a CIO of a major enterprise in the USA. One of the biggest victories for his team would be to stop taking escalation calls and sending apology emails every other Saturday when a production release took place and yet another bug made it past...

    CX Thought Leaders March 2019

    Digital transformation drives the need for the constant delivery of innovative customer experiences through software. DevOps has become one of the key levers for delivering customer experience features quickly and flawlessly. We recently asked CX thought leaders...

    The Key to Making Your End-to-End CX Development More Efficient

    When we started to tell customers about our IVR discovery product, Crawler, a few years ago, I got excited. My excitement wasn’t so much about the IVR discovery capability our development team had put together—it essentially dials into your IVR, reverse engineers...

    Three Questions for George Skaryak, Cyara's Sales Chief

    We’re often discussing customer engagement here on the Cyara blog. I recently sat down with the person who is Cyara’s front-line guy for engagement with our customers. Cyara just appointed George Skaryak as EVP of worldwide sales, a role in which he will be...

    12 Days of CX

    To kick off the holiday season, Cyara is spreading some CX cheer, along with warm season’s greetings. And in the spirit of sharing, we’ve rounded up insights and perspective from both brands and customer experience (CX) experts. As we pulled together this roundup,...