Posts about devops (6)
Can you measure CX real-time, in the moment? Are you confident that you have an objective measure of your CX? Can you benchmark your CX with your competitors?
In my experience, the answer for most organizations is “No.”
Organizations find themselves anxiously...
More and more Cyara customers are moving to an Agile/DevOps model because it allows them to release features more quickly, among other benefits. As one of Cyara’s Cloud Operations Managers, I’m tasked with automating operations and bringing together the...
Many organizations around the world are undertaking digital transformations in an effort to move with the times and meet consumer expectations. Working with Cyara's customers, the Domain Consulting team has found that this transformation most often involves a...
Over the past few months, Cyara's Domain Consulting team has been sharing insights about DevOps/Agile trends we've identified while working with our customers. We wrote about the goals of CX leaders and identified a DevOps/Agile maturity scale for organizations....
Can you predict NPS Scores? With my Big 3 Formula for Leading Indicators, you can. Just like economists, Customer Experience practitioners can use the concept of Leading Indicators as a way to predict future NPS scores. I recently paired with Cyara on a Webinar...
Cyara's Domain Consulting team works with many organizations who are undertaking the DevOps journey. While we've talked a little about some of the challenges in adopting DevOps, I'd like to expand a little more on moving between stages of DevOps maturity and the...
In a recent blog post, Enabling and Accelerating the Top 6 Goals of Innovative CX Leaders, we shared that many of our customers are undergoing Agile and DevOps transformations. Following on from that, we found that some of the common DevOps challenges highlighted...
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