CX Assurance Blog
Insights, ideas, & inspiration on testing & improving your customer experience.
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October 24, 2023
Learn how to harmonize customer and employee insights for better CX. Don't assume the customer is always right.
September 5, 2023
Enabling agents to express themselves and offer insights and perspectives regarding customer feedback fosters trust, accountability, and ownership.
May 4, 2023
Most call centers feature an interactive voice response (IVR) system. Make sure yours improves your employee experience (EX), and your CX.