CX Assurance Blog

Posts about integration (4)

    The Path to DevOps: Accelerating the Delivery of Value

    Part of our work in the Domain Consulting team is advising Cyara customers on their Agile/DevOps journeys. Through this process, we've identified a path to DevOps in the contact center that I'd like to explore in more detail.

    In the first post of this series, I...

    Meeting Today's CX Needs in the Insurance Industry

    Insurance is often referred to as a distress purchase, requiring the consumer to invest considerable time and effort in finding the right policy at the best price. This has given rise to many price comparison websites, which help the consumer find policies online....

    Omnichannel Journeys: Their Moment is Finally Here

    We all know that customers want and expect to have the context of their interactions with an organization carry with them as they move from one channel to another. According to Salesforce, 75% of consumers expect consistency across channels (Salesforce, State of...

    Introducing Cyara 7.3: Omnichannel Testing and More

    I couldn’t be more thrilled about Cyara 7.3. It’s packed with amazing new features aligning with two overarching themes:

    • Personalization: With our new omnichannel testing and test data management features, we make it easier to test personalized customer journeys,...

    The Path to DevOps: Building in Quality from the Beginning

    Part of our work in the Domain Consulting team is to advise Cyara customers on their Agile/DevOps journeys. Through this process, we've identified a path to DevOps in the contact center that I'd like to explore in more detail.

    In this first post of a three-part...

    From Planning Ahead to ‘Smoke Tests’ — Top Five Tips for CX Regression Testing

    For CX leaders who are in the trenches day-to-day, you know that paying careful attention upfront in the design stage can make or break the efficacy of your CX testing, and of course, ultimately the success of your CX. I’ve captured some best practices to keep in...

    Can Software Defects Start in the Requirements Phase?

    The fact is, there can be many kinds of defects in software. Organizations are constantly working to minimize those defects. But to minimize any sort of defect most effectively, organizations need to look to the source. Most people think software defects come out...

    Introducing Global In-Country Dialing

    Businesses are increasingly operating in a global economy, and are looking to test and monitor their customer experience in countries around the world. In order to do this effectively and efficiently, you need the ability to dial numbers locally for the purposes...

    Key Insights from CX18

    I love Nashville. Over the years I’ve been to Nashville for three conferences, all at the Opryland Hotel. If you’ve never stayed at the Opryland Hotel, you’re in for a real treat — it’s like being in a terrarium. Enclosed, lush green grounds with winding paths....