CX Assurance Blog

    Solving the CAPS Rate Mystery in Load Testing

    Load testing is a great opportunity to find the performance limits of any deployed system. It is a fact that every deployed system of any kind has a breaking point. Whether or not the location of the breaking point is acceptable is one outcome of a successful...

    The Hokey Pokey of Continuous Testing: You Put Your Shift-Left In, You Put Your Shift-Right In...

    Testing what you’ve developed before the big, red “go live” button is pressed isn’t a new concept. It’s been a crucial part of software development for a long time, and a practice that development teams employ everywhere. When and how often that pre-deployment...

    Cyara Included in the Forrester Wave: Continuous Functional Test Automation Suites Q2 2020

    I’m so excited to share that Cyara is included in the just published report: The Forrester Wave™: Continuous Functional Test Automation Suites, Q2 2020. 

     

    As Diego Lo Giudice wrote in his blog on this Wave, “…being among the top 15 players in the market in a ...

    A New Answer to: How Much Does a SEV1 Cost Your Organization?

    A little while back, Cyara’s Senior Strategic Accounts Director, Kelly Zunker, wrote a post on our blog about how much a SEV1 costs an organization. The piece covered the general definition(s) of a SEV1, or Severity 1 error, presented SEV1 examples, and...

    If You Want to Win the Customer Experience Race, Take off Your Blinkers

    Did you watch the Kentucky Derby earlier this month? Millions of people, even if they aren’t horse racing fans, tune in every year for this Triple Crown race. We love the tradition, the pageantry and the big payoff, if we put our money on the right horse.

    How to Set Realistic Load Targets for Your Contact Center Platform

    Yes, there probably are lots of other issues you are concerned about diagnosing, debugging and tuning, but you might want to know just one more thing about a load test — how do you know when you pass the test?

    Managing Your Worst-Case Scenario

    Did you see the pictures of the blizzard in Colorado this week? Imagine being stuck out there on the highway and needing to call for help. Now imagine not being able to get your call through. Weather is just one emergency that can cause a meltdown at a contact...

    Is It Time for a Checkup?

    If your customers are reaching your agents, you can assume everything is running smoothly in your contact center, right? Well, maybe, but what happens when your contact center is bombarded with unusually heavy traffic? Load tests are the contact center’s...