CX Assurance Blog

Valentine’s Day is upon us, so I bet I can guess what’s on everyone’s mind: Your CX life. You might be asking yourself, how important is CX? How can I get better at CX? Is my CX performance meeting expectations?

Customer experience (CX) (...what did you think we...

In our last blog post we broke down a Frost & Sullivan survey of contact centers around the world and took a look at how Operational Customer Experience (OCX) impacts customer satisfaction. In this post, we examine the kinds of obstacles that affect OCX among the...

Late last year, Cyara commissioned market research firm Frost & Sullivan to conduct a survey analyzing operational customer experience in contact centers around the world. The report highlighted a number of challenges across the companies surveyed. Over a series...