CX Assurance Blog

Web Real Time Communications (WebRTC) is transforming the way we communicate online. Fueled, in part, by the growth in remote work and communications, the use of WebRTC solutions has significantly increased.

What Makes IVR Performance Testing interesting?

Interactive Voice Response (IVR) systems are typically the first thing that a customer experiences when phoning a contact center. IVRs provide the customer with an initial greeting. They then direct the call based on...

As transactions increasingly shift from physical, ‘bricks and mortar’ stores to online environments, the contact center agent often becomes the first person a customer interacts with. They serve as an essential bridge connecting customers and brands, and play a...

Endurance testing. Load testing. Scalability testing. Spike Testing. Stress… smoke… volume… Testing, testing, testing! Are all these performance testing types testing your patience? Do you have questions about what they are, when to use them, and how?

Chatbots have seen significant growth in recent years as more businesses look to utilize automation and artificial intelligence (AI) to improve the quality and availability of their service. They offer increased engagement opportunities for your customers and...

Despite their apparent simplicity to the user, chatbots are backed by very complex systems to deliver the flawless customer experience every brand is seeking. A well-designed virtual assistant is available on multiple platforms, can provide a personalized...

This article was originally published on Botium’s blog on October 6, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

Chatbots are — lead generators, help desks, customer services, reinforcements for brand recognition, and so on… but...

Load testing is a great opportunity to find the performance limits of any deployed system. It is a fact that every deployed system of any kind has a breaking point. Whether or not the location of the breaking point is acceptable is one outcome of a successful load...

This article was originally published on Botium’s blog on January 12, 2022, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

One major pitfall of building chatbots is underestimating the importance of performance. The UI of a chatbot is...