CX Assurance Blog

Posts about performance testing

    The Importance of WebRTC Monitoring for Business

    Web Real Time Communications (WebRTC) is transforming the way we communicate online. Fueled, in part, by the growth in remote work and communications, the use of WebRTC solutions has significantly increased.

    The Importance of IVR Performance Testing in Contact Centers

    What Makes IVR Performance Testing interesting?

    Interactive Voice Response (IVR) systems are typically the first thing that a customer experiences when phoning a contact center. IVRs provide the customer with an initial greeting. They then direct the call based on...

    Navigating Global Contact Center Challenges: The Need for Testing

    As transactions increasingly shift from physical, ‘bricks and mortar’ stores to online environments, the contact center agent often becomes the first person a customer interacts with. They serve as an essential bridge connecting customers and brands, and play a...

    Understanding & Using Throughput to Improve Contact Center Performance

    Endurance testing. Load testing. Scalability testing. Spike Testing. Stress… smoke… volume… Testing, testing, testing! Are all these performance testing types testing your patience? Do you have questions about what they are, when to use them, and how?

    Chatbot Testing: A Beginner's Guide

    Chatbots have seen significant growth in recent years as more businesses look to utilize automation and artificial intelligence (AI) to improve the quality and availability of their service. They offer increased engagement opportunities for your customers and...

    Do You Have a Playbook for Testing Conversational AI?

    Despite their apparent simplicity to the user, chatbots are backed by very complex systems to deliver the flawless customer experience every brand is seeking. A well-designed virtual assistant is available on multiple platforms, can provide a personalized...

    The Biggest Pain Points in Using Chatbots

    This article was originally published on Botium’s blog on October 6, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

    Chatbots are — lead generators, help desks, customer services, reinforcements for brand recognition, and so on… but...

    Solving the CAPS Rate Mystery in Load Testing

    Load testing is a great opportunity to find the performance limits of any deployed system. It is a fact that every deployed system of any kind has a breaking point. Whether or not the location of the breaking point is acceptable is one outcome of a successful load...

    First steps in Chatbot Performace Testing with Botium

    This article was originally published on Botium’s blog on January 12, 2022, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

    One major pitfall of building chatbots is underestimating the importance of performance. The UI of a chatbot is...