CX Assurance Blog

    Guest Post by InProd: Empowering Business Users to Easily Make IVR Changes

    Business users want an efficient and trouble-free way to make changes to IVRs. InProd and New Zealand’s Ministry of Social Development (MSD) have developed a new feature as part of the InProd product, that gives business users what they want.

    IVRs need to be...

    CX Thought Leaders July 2019

    The contact center has become the inflection point for digital transformation in the enterprise. Companies must now compete by delivering innovative, flawless customer experiences. To accomplish this, the vast majority of enterprises are moving their contact...

    Make Sure your CX is Switched on During the Big Switch-Off

    In 2015, British Telecom (BT) announced it would be switching off the UK’s legacy PSTN and ISDN networks by 2025, forcing all customers to shift to IP-based VoIP (Voice Over IP) and SIP (Session Initiation Protocol) telephony services. Rather than a chore, to...

    The 5 Keys to Assuring Your Contact Center Cloud Migration

    More and more of Cyara’s customers around the world are moving their contact centers to the cloud. This is happening for many reasons, including improved flexibility and reliability, increased speed, and reduced costs. In fact, research shows that 81% of users...

    How to Maintain Visibility When You Move to the Cloud

    When it comes to businesses, cloud-based services have aided the expansion of digital disruption as more and more processes move online. The three standard models associated with cloud computing are: Infrastructure as a Service, Software as a Service, and...

    Migration to Agile - Leveraging the Cyara CX Assurance Platform

    I recently caught up with Scott Anderson, SVP, Senior Team Lead, at Bank of America, and asked him how his team makes test automation so successful. Scott is an expert in IVR quality assurance and testing and has been at the forefront of customer experience...

    Is Your Organization’s Focus on Projects Hurting Efficiency?

    In my role at Cyara, I regularly have discussions with our customers about forecasting, funding, and resource allocation in their organizations. In my most recent interactions with two customers, I came to realize that organizations may be overlooking a great...

    CX is the Lifeblood of all Enterprises

    I recently met with a CIO of a major enterprise in the USA. One of the biggest victories for his team would be to stop taking escalation calls and sending apology emails every other Saturday when a production release took place and yet another bug made it past...

    CX Thought Leaders March 2019

    Digital transformation drives the need for the constant delivery of innovative customer experiences through software. DevOps has become one of the key levers for delivering customer experience features quickly and flawlessly. We recently asked CX thought leaders...