CX Assurance Blog

The global contact center market is growing at an unprecedented pace. Already valued at $28.09 billion in 2022,it’s expected to expand at a compound annual growth rate (CAGR) of 23.9% from 2023-2030.

There’s a Better Way To Keep Your Toll-Free Numbers in Line

Think about a time when you had to call a company for assistance in solving a problem. Maybe you had a return to make, utilities to turn on, doctors offices to speak with. You looked up the customer...

CX Defects and Failures Present Real Risks To Your Business

In call center customer service, quality isn’t always a given. In fact, it can be downright elusive. Just ask anyone who’s had to call their utility company or cellphone provider recently.

But that...

This article discusses security threats and attack vectors of typical chatbot architectures — based on OWASP Top 10 and adversarial attacks. It was originally published on Botium’s blog on September 30, 2021, prior to Cyara’s acquisition of Botium.Learn more...

This article was originally published on Botium’s blog on September 30, 2020, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

This article shows you how to analyze and evaluate the quality of the training phrases for your chatbot intents...