CX Assurance Blog

This article was originally published on Botium’s blog on February 2, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

This article was originally published on Botium’s blog on January 25, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

Chatbots have been around for a long time and based on the global chatbot market size (and the expected growth),...

This article is pointing out security threats and attack vectors of typical chatbot architectures — based on OWASP Top 10 and adversarial attacks. It was originally published on Botium’s blog on September 30, 2021, prior to Cyara’s acquisition of Botium. Learn...

Testing is essential for the delivery and monitoring of every element of the customer service delivery system. The IVR, a key component of that system, is no exception. Even the most basic customer inputs can lead to problems down the road if there is just one...

Once upon a time, before a pandemic took over the world, there was a daily opportunity for cross-departmental engagement: lunch time.

Back then, team members from various departments could gather and walk to a nearby restaurant. Maybe they would chat about the...

Spectre and Meltdown are the latest in a long list of threats to the security of your IT systems, including those that underpin your CX applications. But your CX applications are particularly critical. Not only are they the front door to your customers, but they...

What is Cloudbleed?

The Cloudbleed security bug affects the reverse proxies of the internet services provider Cloudflare and led to the exposure of private information such as HTTP cookies, authentication tokens, and other sensitive data to search engine caches....