CX Assurance Blog

Posts about security

    Test Data Management that Delivers Results and Keeps Banks Compliant

    Testing is essential for the delivery and monitoring of every element of the customer service delivery system. The IVR, a key component of that system, is no exception. Even the most basic customer inputs can lead to problems down the road if there is just one...

    What is an API? A Simple Guide for Non-Techies

    Once upon a time, before a pandemic took over the world, there was a daily opportunity for cross-departmental engagement: lunch time.

    Back then, team members from various departments could gather and walk to a nearby restaurant. Maybe they would chat about the...

    How Will Spectre and Meltdown Affect My CX?

    Spectre and Meltdown are the latest in a long list of threats to the security of your IT systems, including those that underpin your CX applications. But your CX applications are particularly critical. Not only are they the front door to your customers, but...

    Cyara's Response to the Cloudflare Vulnerability (AKA 'Cloudbleed')

    What is Cloudbleed?

    The Cloudbleed security bug affects the reverse proxies of the internet services provider Cloudflare and led to the exposure of private information such as HTTP cookies, authentication tokens, and other sensitive data to search engine caches....