CX Assurance Blog

The global contact center market is growing at an unprecedented pace. Already valued at $28.09 billion in 2022,it’s expected to expand at a compound annual growth rate (CAGR) of 23.9% from 2023-2030.

Today’s contact centers are under pressure to innovate and evolve faster than ever. As digital transformation takes hold across all industries, businesses must quickly adapt and update their tools for customer engagement to more efficiently grow and expand their...

I love to cook. And a lot of my passion has to do with the science behind it, the process, and the rhythm that - when you get right - results in an explosion of flavor that makes you exclaim “Mmmmmm!” and go back for more. And as odd as it may seem, there’s a lot...

Have you ever marveled at the smooth, efficient way that traffic flows around a traffic circle (also known as a roundabout or a rotary)? Instead of intersections with traffic lights where vehicles approaching a centralized location from various directions are...

Recently on the blog, we offered an easy-to-understand overview about What Is an API. Not everyone on your team is a developer, and it's helpful to be able to communicate with "non-techies" about the benefits APIs can bring, especially when adapted for specific...

Once upon a time, before a pandemic took over the world, there was a daily opportunity for cross-departmental engagement: lunch time.

Back then, team members from various departments could gather and walk to a nearby restaurant. Maybe they would chat about the...

Testing what you’ve developed before the big, red “go live” button is pressed isn’t a new concept. It’s been a crucial part of software development for a long time, and a practice that development teams employ everywhere. When and how often that pre-deployment...

A quick Google search for where the best US March vacation spots are will return a result of Florida, which is probably why the organizers of the upcoming enterprise communications and collaboration event – Enterprise CONNECT 2020 – chose the warm, sunny, and...

Well, for me 2020 has started with a bang! Since the new year, I’ve joined the Cyara team as Vice President of Engineering in Melbourne, and it’s been incredibly inspiring to get on board at this time in the company. I am humbled by the engineering talent and...