CX Assurance Blog
Insights, ideas, & inspiration on testing & improving your customer experience.
Category
Tag
Selection filters
October 5, 2023
Discover the impact of poor audio quality on speech-enabled IVRs and speech bots, and how it can affect customer experience and brand reputation.
February 23, 2022
This technical article focuses on speech recognition and how to build regression testing based on audio files, transcription files, and word error rate verification.