CX Assurance Blog

Today, businesses must gather, analyze, and interpret details about their customer experience (CX) in realtime and then adapt their practices to effect positive change. The faster they can do this, the better, as this demonstrates the priority and effort made to...

Any contact center that is committed to enhancing their customer experience (CX) and product or service offering relies on voice of the customer (VoC) feedback as an essential input to identifying challenges and subsequently prioritizing future improvements.

Starbucks, Qatar Airways, Netflix, Disney, Hubspot… these are just some of the many companies that are consistently recognized as having the best customer experience (CX) in the world. They frequently win CX-related awards and tend to dominate within their...

At its core, the customer experience survey is an incredibly beneficial tool that gives businesses the information they need to improve and iterate their products and processes, reduce complaint volumes, connect with customers and engage employees.

Customer experience (CX) is now more critical than ever before. As the 2022 KPMG Global Customer Experience Excellence report shows, successful companies need to tailor CX to meet specific customer needs and be aware of upcoming trends and expectations.