CX Assurance Blog

Posts about Technology deep dive

    Put Cyara's Sample REST API Routes to Work for Your CX Assurance Needs

    Recently on the blog, we offered an easy-to-understand overview about What Is an API. Not everyone on your team is a developer, and it's helpful to be able to communicate with "non-techies" about the benefits APIs can bring, especially when adapted for specific...

    What is an API? A Simple Guide for Non-Techies

    Once upon a time, before a pandemic took over the world, there was a daily opportunity for cross-departmental engagement: lunch time.

    Back then, team members from various departments could gather and walk to a nearby restaurant. Maybe they would chat about the...

    Testing in Production... Safely

    There is nothing as scary as testing against a production system. The number of possible “what if” scenarios include everything from system crashes and software failures, to faulty reporting and annoyed agents. Yet, running test calls through production is the...