CX Assurance Blog

Posts about Test Automation

    Chatbot Testing: The Ultimate Business Benefit

    This article was originally published on Botium’s blog on March 24, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    Like most people in other technical fields, we can also get easily carried away with what we are currently building,...

    Testing SMS Chatbots with Botium

    This article was originally published on Botium’s blog on March 24, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    Botium offers two methods to test an SMS chatbot. It can act as a user sending SMS messages or can interact with the...

    How to set up the fundamentals of your Chatbot Testing in 2 minutes

    This article was originally published on Botium’s blog on October 11, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    Cyara and Genesys Reach Another Milestone

    An Invaluable Partnership for CX Assurance in the Cloud Migration Journey

    At Cyara, partnerships have always been central to our business model. Customer experience (CX) assurance is multifaceted, and you need a whole lot of gears turning together in sync to...

    Building Trust in Government by Assuring a Flawless Constituent Experience

    “We are experiencing a high call volume and longer wait times on our phone lines. We appreciate your patience and understand you have questions.” 

    The 5 Step Journey to Becoming a Chatbot Tester

    This article was originally published on Botium’s blog on April 20, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    One question we hear a lot is “What’s the best way to start testing a chatbot?” 

    The answer is surprisingly simple:...

    How to Improve Your Teneo Chatbot by Test Automation with Botium

    This article was originally published on Botium’s blog on August 23, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    We’d like to believe that we have made an impact on the conversational AI market with our long-valued partner,...

    Automated Test Case Recorder – Introducing Botium Crawler

    This article was originally published on Botium’s blog on August 18, 2020, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    Welcome the new member of the Botium Stack – the Botium Crawler!

    So you decided to add automated testing to your...

    Detecting and Fixing Chatbot Problems: OpenAI GPT-3 Tips and Tricks

    This article was originally published on Botium’s blog on July 30, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

    All chatbot testers are dreaming of two buttons. One for detecting all problems of a chatbot, and another one for...