CX Assurance Blog

From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and...

Whether you started your digital transformation to support working at home during COVID-19, to improve customer experience, or to more quickly adapt to the market, there is no doubt this path can be difficult and confusing at times. It often feels like you are...

This article was originally published on Botium’s blog on March 24, 2022, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

Like most people in other technical fields, we can also get easily carried away with what we are currently building,...

This article was originally published on Botium’s blog on October 11, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

Testing is essential for the delivery and monitoring of every element of the customer service delivery system. The IVR, a key component of that system, is no exception. Even the most basic customer inputs can lead to problems down the road if there is just one...

This article was originally published on Botium’s blog on August 23, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

We’d like to believe that we have made an impact on the conversational AI market with our long-valued partner,...

This article was originally published on Botium’s blog on July 30, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

All chatbot testers are dreaming of two buttons. One for detecting all problems of a chatbot, and another one for...

This article was originally published on Botium’s blog on April 20, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium

One question we hear a lot is“What’s the best way to start testing a chatbot?” 

The answer is surprisingly simple:...

This article was originally published on Botium’s blog on March 24, 2021, prior to Cyara’s acquisition of Botium.Learn more about Cyara + Botium

Botiumoffers two methods to test an SMS chatbot. It can act as a user sending SMS messages or can interact with the...