CX Assurance Blog

Posts about voice quality

    The Voice User Interface: Redefining Customer Interactions

    Voice user interfaces (VUIs), voice search, and other voice-based user experience (UX) technologies are reshaping our world and revolutionizing how we interact.

    VoIP: The Importance of Quality Audio & Continuous Testing

    Voice over Internet Protocol (VoIP) refers to the process of voice being compressed and then transmitted over the internet to a receiver. At the receiving end it is decompressed back into an audible voice. 

    Packet Loss: The Impact on Your Communications

    Today’s users have very high expectations regarding the quality they expect when they make a call, whether that be through voice or video. Unfortunately, however, there are a wide variety of issues that can occur and affect their experience. And this includes...

    Mastering Peak Shopping Days Like Black Friday

    Days such as Black Friday and Cyber Monday have become synonymous with frantic shopping, huge discounts, and eager deal-seeking customers.

    The Beginner’s Guide to Voice Quality Testing

    We’ve all experienced an interaction with a business's interactive voice response (IVR) system where poor voice quality makes it almost impossible to complete an automated task or get “self-help” when you need it. Listening to broken prompts, hearing jitter or...

    Global Business Connectivity: Proactive Telecom Monitoring for Superior CX

    Cloud migration, omni-channel usage, greater digitization, increased adoption of voice bots and voice biometrics, along with rapid developments in artificial intelligence (AI) are just a few of the ever growing advancements which are reshaping how organizations...

    How to Perform Phone Number Testing

    International toll and toll-free phone number testing is crucial to protect one of your key customer contact channels. Businesses today rely on multiple contact channels to give customers options, and to provide a level of self-service. 

    Cyara's Unique Global Infrastructure Unveils Call Connection and Quality Insights

    To proactively and accurately monitor your telecoms infrastructure around the globe, Cyara has invested in ensuring it has the most comprehensive and reliable infrastructure. We are proud to provide coverage in over 80 countries and support more than 90 fixed-line...

    Clearing the Airwaves: Why Voice Testing is Key

    Whatever business you are in, it’s essential to ensure your global communications are operating to the highest standard. This is especially important when it comes to voice and video calls as these tend to be customers' preferred method of communication for...