CX Assurance Blog

Posts about voice quality (3)

    Guest Post by InProd: Empowering Business Users to Easily Make IVR Changes

    Business users want an efficient and trouble-free way to make changes to IVRs. InProd and New Zealand’s Ministry of Social Development (MSD) have developed a new feature as part of the InProd product, that gives business users what they want.

    IVRs need to be...

    Voice Quality: A Critical Factor in a Great Customer Experience

    I founded McIntosh & Associates to help businesses improve their customer experience by improving the performance of their contact center. We apply a data-driven approach to identify opportunities for improving contact center performance, and customer satisfaction.

    Can You Hear Me Now? 4 Best Practices in Voice Quality Monitoring

    We all know how frustrating it is when you can’t clearly hear the person on the other end of the phone line. How many times have you simply hung up on someone and called back to try and get a better connection? Well, it’s one thing to call back your friends,...